Thank you for shopping with Voleece. We value your satisfaction and strive to make your shopping experience seamless. Please review our updated Return Policy below:
To be eligible for a return, please ensure the following conditions are met:
- The item must be unused, unworn, and in its original condition with all tags and packaging intact.
- Returns must be initiated within 30 days of receiving the order.
- Shoes must be returned in their original shoebox without any damage, including external shipping labels.
Unfortunately, we cannot accept returns for:
- Items marked as "Final Sale."
- Gift cards.
- Items damaged due to improper use or handling.
To initiate a return:
1. Contact our Customer Service team at sales@voleece.com or call 1-(218) 382-2127 with your order number.
2. Our team will provide a Return Authorization Number (RAN) and return instructions.
3. Pack your item securely and include a copy of your order confirmation or invoice.
4. Ship the return to the address provided by our team.
No. 21, Floor 32, Unit 1, Building 1, No. 46, Section 5 East 1st Ring Road, Jinjiang District
Cheng Du, Si Chuan 610000
China
- Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
- We recommend using a trackable shipping service to ensure the safe return of your item.
- Original shipping charges are non-refundable.
Once we receive and inspect your returned item:
- We will notify you via email regarding the approval or rejection of your refund.
- If approved, refunds will be processed to the original payment method within 5-7 business days.
- Refund times may vary depending on your bank or payment provider.
We offer exchanges for defective, damaged, or incorrect items. If you need a different size or style, please initiate a return and place a new order.
If you receive a damaged or defective item, please contact us immediately at sales@voleece.com with your order details and photos of the issue. We will work quickly to resolve the problem.
For any questions or concerns regarding our Return Policy, please reach out to us:
- Email: sales@voleece.com
- Phone: 1-(218) 382-2127 (Mon to Sat, 10:00 AM - 6:00 PM PST)
We appreciate your understanding and support. Thank you for choosing Voleece!
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